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Public Sector Insights

Article

Insights into better integrated eligibility systems

– Implementing integrated eligibility systems can be fraught with challenges, making it difficult for states to claim success. However, there are five observations they can use to ensure triumphant future execution.
Article

How Singapore is harnessing design to transform government services

– Singapore has put design at the heart of its public sector improvement initiatives—making it a potent source of learning... for other governments.
Article

The future of work in black America

– Research shows that automation trends may be widening the racial wealth gap. This article reveals possible interventions that... may help African American workers prepare for the future.
Article

The business of running state government operations

– New research from the National Association of State Chief Administrators and McKinsey looks at critical issues for state chief... administrative officers in real estate, risk management, and digital government.

Featured Publications

Customer Experience in the Public Sector

Government agencies that focus on strengthening customer service serve people better.
Report

The opportunity in government productivity

– Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or... boost outcomes at no extra cost.
Collection

How to improve student educational outcomes

To understand what matters in student achievement, we applied analytics to data from the Program for International Student Assessment... (PISA), administered by the Organisation for Economic Co-operation and Development (OECD). These reports take on a few of the most active debates: Do mindsets matter? If so, to what extent? What teaching practices work best? Does technology help?

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More insights

Interview - Voices on Infrastructure

Pivoting to modular construction: An interview with Mark Skender

– Achieving a fully integrated modular construction offering relies on pragmatic leadership and a people-first culture.
Article - Voices on Infrastructure

Working together to tackle the UK housing crisis

– Encouraging UK governments and construction companies to scale modern methods of construction can help address concerns over diminishing... housing as well as prepare the emerging workforce to manage it.
Interview

Building agility in the British Army’s headquarters

– Three leaders from the British Army lay out what it took to bolster agility and flexibility in its headquarters operations.
Interview - McKinsey Quarterly

How the British Army’s operations went agile

– Military commanders have had to change the way they operate in the field. Corporate executives should take note.
Interview - Voices on Infrastructure

Changing the game: A conversation with Katerra’s Michael Marks

– As Katerra strives to digitally disrupt the construction industry and “productize” the way we build, CEO Michael Marks... discusses lessons learned and aspirations.
Article

Modular construction: Priorities for real-estate developers

– Real-estate developers are in prime position to lead the shift to modular construction. Crafting their product strategies and... supplier partnerships are good places to start.
Report

Unlocking Africa’s $100 billion public-finance opportunity

– African governments face stagnant tax revenues and rising public debt. Yet they have wide scope to reform tax systems and improve... spending efficiencies. Across Africa, public-finance transformation could deliver $100 billion a year in new revenues and savings.
Article

Building operational excellence in higher education

– The example of one university shows the potential value in transforming administrative operations.
Video

A Nobelist on government’s role, the power of ideas, and how to measure progress: An interview with Paul Romer

– “Ideas mean that we can have sustained economic growth, and we will not only have more stuff but be better people.”
Interview

An interview with former Peruvian Minister of Education Jaime Saavedra

– Jaime Saavedra came from the World Bank to lead the Education Ministry in his native country of Peru with a commitment to improve... quality across the public education system.
Video

Leading a transformation in the Department of Veterans Affairs

– The assistant secretary for enterprise integration at the US Department of Veterans Affairs discusses the agency’s ongoing transformation... and how it’s benefiting the veterans it serves.
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The McKinsey Center for Government is a new global hub for research, collaboration, and innovation in government performance.

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